Our Waiting list is here!!!!

by | Jun 15, 2020 | Top Tips

GOOD NEWS

Our NEW WAITING LIST FORM for bookings in preperation for re-opening will be going live this weekend. Current appointments will sadly be changed due to our reduced capacity, reviewed opening hours and services.

HOW TO CONTACT US   

 ALL REQUESTS – ONLY VIA OUR NEW WAITING LIST FORM

THE WAITING LIST LINK IS BELOW

(PLEASE DO NOT REPLY WITH A NORMAL EMAIL)

Services

Provisional Streamlined Menu:

  • Waxing* Please specify which waxing is needed (*Not lip or chin at present)
  • Back of the body massages up to 60 mins
  • Manicures and pedicures including express (please state if gel, and if needing a soak off)
  • Eyecare treatments

   Join our waiting list here    

FAQ’s

What do I do next?

I already have an appointment booked! do I need to do anything?

Yes, all July appointments we are unable to keep.
With our current reduced menu we need you to request your appointment choices via the waiting list form in the link. We know who has made appointments and we will keep them as close to your requests as possible once we have a start back date.

My service is no longer on your list! 

If one of your favourite treatments is now removed from our list, please don’t hesitate to reach out to us via the waiting list form in the link, so we can recommend a similar service that is suited to you.

 I can see a service I want!

Great, For all appointment requests please use this waiting list form in the link.

When will you be open?

We have no ‘safe to do so’ go ahead from the government yet. Our menu and opening times are streamlining, initially we will not be opening on a Monday and will have reduced hours Tuesday to Friday. so we kindly ask you request:

  • Am or pm 
  • Days you are available 
  • Your preferred therapist  – we will do this where we can

Will I get a time/ day / therapist that I want?

We will do our best to select your preffered therapist but we may need to book you in with a different therapist due to timings and capacity.

We have extra hygiene time between clients and so arranging the flow of appointments will be crucial to us opening. Please help us by being flexible.

How does the waiting list work?

  • We schedule an undated virtual diary of weeks 1,2,3,4,5 and 6.
  • When we know a sure date to re-open, we will drop all the appointments from week 1 into the first week we are open and so on.
  • A confirmation email will then notify you as normal (this will only happen when we start placing appointments with a date in our system, you will not receive an email confirmation on the waiting list we may contact you if we need more information).
  • Please note we can not reply to phone messages, but can reply to emails, we would be grateful if you could be patient until we can reply.

We want to honour those who have already made bookings where we can and create a way to be safe, fair and efficient for the demand of new bookings.

When I come to the salon do I need to have a face covering?

When you visit Hazelwood a mask will need to be worn:

  • For your safety, our staff will be wearing face masks, until we are advised otherwise.
  • We request you provide and wear your own face mask when visiting us and throughout your treatment.

We are kindly asking customers not to make an appointment if: 

  • You have experienced any cold or flu symptoms in the last 14 days
  • Have been in contact with anyone with cold or flu symptoms in the last 14 days